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COVID-19 LOCKDOWN

Posted
Thank you for your flexibility and patience you have shown as we work together through the difficult and constantly changing COVID-19 situation.

IIGL are committed to providing you with seamless delivery of our services and we intend to do this by using our innovative technology. We are here to help you. Like many of you, IIGL is taking every precaution to protect the health and safety of our staff, our clients and our families. As such, IIGL will begin working remotely and close normal access to our offices as of today 24th March, until further notice. 

Utilise technology
IIGL have always valued technology and in recent years invested heavily to achieve that. We have the necessary systems and security measures in place to continue seamless service both remotely and securely. Emails and mobile phone numbers will not be impacted and you may continue to contact our Team on their mobiles or by email.

E-signing
Where documents such as TOBA’s or LTA’s require a signature we have an e-filing facility that allows you to sign & return the documents electronically without the need to print or manually post them. 

Sending documents electronically
Electronic delivery of your materials (i.e. by email) is the preferred and safest method to provide information to us. Where possible please email us at administrator@iigl.co.uk and we will make sure you continue to have a prompt service.

Insurer Payments  
Our preference is for you to provide all your payments and statement returns  electronically. Unfornately, our credit terms have not been extended by our capacity so we will still require payment in line with the invoices issued.

Travel guidance
IIGL
will not be holding any face to face meetings and will not be travelling to visit any brokers until further notice. If you have a circumstance you would like to discuss with your Regional Development Manager please call them directly or send them an email.

COVID-19 impact
If you wish to obtain clarification of how your clients policies may provide cover or talk about how COVID-19 impacts your business or your clients businesses please contact your Regional Development Manager. Our goal is to provide guidance and insight to help you through these difficult times where possible.

Communicating changes
IIGL continues to monitor COVID-19 and will proactively communicate matters that impact our brokers. Our social media will be updated frequently with resources to assist our brokers and their clients.

Telephone
The preference is that you contact us by email as it may not be conducive to always receive phone calls due to understandable disruptions of working from home with the family members present etc.  However, the option of contacting us directly on mobiles and on the main line remains open during office hours. Our switchboard will remain open during normal business hours but will divert to mobiles so please keep on trying if you can’t get through at first.

Contacts
Here are the key IIGL contacts

Regional Development Manager – Ben Reynolds
07494 533407 – Ben.Reynolds@iigl.co.uk

Regional Development Manager – Martin Kerrison
07818 435851 – Martin.Kerrison@iigl.co.uk

Head of Operations – Lyndsey Thompson
07961 422 313 – Lyndsey.Thompson@iigl.co.uk

Underwriting Manager – Dean Surridge
07961 422 293 – Dean.Surridge@iigl.co.uk

Senior Underwriter – Kyle Munro
07961 425 311 – Kyle.Munro@iigl.co.uk

Chief Executive Officer – Mike Smith
07739 222 974 – Mike.Smith@iigl.co.uk


 

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