How we handle complaints.
If your Insurance Policy is not Lloyd’s based:
If your Insurance Policy is arranged with a Lloyd’s Syndicate:
In the event that You wish to make a formal complaint You should contact the Compliance Officer at Syndicate detailed in Your Policy Wording.
In the event that You remain dissatisfied You can refer the matter to Lloyd’s. Their address and contact details are as follows:
Walter Burke Way,
Tel 020 7327 5693
Fax 020 7327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If You remain dissatisfied after either course of action then You may have the right to refer Your complaint to the Financial Ombudsman Service.